Guide for affiliate

Refund

Refund referral can only be tracked by our system if items are restocked

In case an order is refunded, Secomapp system will create another referral record with a negative amount to balance with the previous one.

Merchant can then approve the addional record to make total commission of the refunded referral become 0$.

NOTICE: Secomapp system can only track refund with restocked items. So be noted that when you refund an order, click Restock item so our system can track:

NOTE: If you don't want Shopify to update your inventory in case you didn't actually restock, remove the click on Restock 1 item on the left side.

For example, if your item number before was 10, and refund order contains 1 item, if you tick Restock 1 item as normal, your inventory would be 11, but if you unclick that button, your inventory total amount would still be 10 items.